Contact Us
We're a small team and we actually read every email. Choose the right inbox below and we'll get back to you fast.
Buyer Support
Payment, transfer, or order tracking issues
Seller Support
Listing issues, audit disputes, payout questions
Legal & Disputes
UDRP notices, trademark concerns, ownership conflicts
Partnerships
API access, affiliate programs, or business inquiries
Response Times
We aim to respond to every message within 48 hours. We shoot for 24 hours and often hit it โ but please allow up to 48 hours before following up.
Legal & UDRP notices are acknowledged within 3 business days as required.
Common Questions
How long does support take to respond?
We aim to respond within 48 hours. We shoot for 24 hours and usually hit it โ but please allow a full 48 hours before following up.
I paid but haven't received transfer instructions โ what do I do?
Email [email protected] with your order details. We will chase the seller immediately and keep you updated.
My audit failed but I think the price is correct โ can I appeal?
Yes. Email [email protected] with evidence of your lowest listed price on other platforms. We review all appeals within 48 hours.
Can I request a domain that isn't listed?
Not yet โ but we're building a "Domain Request" feature. For now, email us and we'll try to find the seller.
More questions? Visit our full FAQ โ
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For UDRP and legal notices, use the legal email above. We respond to all formal notices within 3 business days.